Damihoᵀᴹ Trekking Backpack

• The method of the refund relies on the method of the
  payment. For instance, if you used credit card to pay, the refund will be
  processed to the same card with which the payment was made.
• Generally, the refund will be received in 3-20 business
  days. Please click the right Payment/Refund method for detail information about
  the refund.

Please follow the related solution based on your current ORDER STATUS:

1. Have NO Order:

Visit the Shipping Address page to modify your address.

It is highly recommended to set your commonly used address as your account default. This ensures that future orders will be shipped to your preferred address automatically.

2. Unpaid Order:

You can edit the address through the order list or the order detail page.

Note: You can modify the contact name, mobile number, street, house/apartment/unit/suite information of the address. However, the country, state, city, and zip code cannot be changed at this time.

3.To Ship Order:

Here are two options for you:
① Contact us immediately to ensure we send the order to the correct address before it is shipped.
② Cancel the order immediately and place a new one with the correct address information.

Note: To enhance your shopping experience, we are gradually rolling out an address modification function that will be available to all users in March. If your order has the "Edit Address" function enabled, you can directly update and change the address.

If You Have Submitted Your Return Request, Please Follow These Steps to Complete the Return Process

Step 1: Carefully pack the item(s).
Step 2: Take your return package to a convenient post office and drop it off. Please note that you need to pay the return shipping fee upfront.
Step 3: Enter the correct tracking number for your returned parcel into the system within the countdown timer displayed on the page. Failure to provide the tracking number may delay the warehouse's ability to process your refund.
Step 4: After sending your package, wait for the logistics transit and warehouse inspection of the item's condition.
Step 5: You will receive a refund based on the results of the inspection.
Step 6: Contact our customer service team and provide your return receipt. We will refund your return shipping fee via a coupon.

If You Are Not Satisfied with the Product

• You can contact us to discuss a solution.
• To do this, click Contact Us and send us a message. Please include clear photos or videos of the item showing the issues, so we can confirm the problem and offer the best solution.

1. In some cases, a return label may not be available or generated. (You will see the "Send Items to Return" guide on the return request page.) In such instances, please pay the return shipping fee upfront and enter the tracking number in the system before the countdown timer expires.
2. Once your parcel is received and passes the warehouse inspection, the system will process your refund for the order.
3. Please contact our Customer Service team and provide the receipt for your return shipping fee. We will issue a refund via coupon.

Return Shipping Fee for Items with a Free Return Label

1. Items marked with the "Free Returns" label on their detail page can be returned within 15 days of confirming receipt.
2. Your first return for each main order is free. For any additional returns of the same order, shipping charges may apply.